Frequently Asked Questions

How do I get in contact with BMW Motorrad Financial Services to discuss my current financial situation?

For general enquiries you can contact us on 133 269 or email at

For account information twenty four hours a day, seven days a week, you can visit

I am experiencing financial hardship. How can you help?

BMW Motorrad Financial Services has a dedicated Financial Hardship Team that can support you during difficult times. We may be able to assist you by offering:

  • an extension of loan terms
  • a temporary reduction to your current monthly instalments
  • a short term moratorium or deferral of instalments that you need to pay
  • a capitalisation of arrears

Will my instalments be debited from my bank account during this time?

Yes, all scheduled instalments will continue as usual. If you are experiencing financial difficulty and would like to alter these arrangements, please contact our Financial Hardship team on 1800 333 636 or by email to

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How do I update my direct debit details?

You can update your direct debit details by visiting or via

You can also download the BMW One App and update your details through the My Finance tab. To get started, use your existing BMW ConnectedDrive credentials. If you do not have BMW ConnectedDrive credentials, you can create a new account.

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The BMW One app is compatible with Android OS 13.3 and above, and iOS 10.0  or later. Apple, and the Apple logo are trademarks of Apple Inc., registered in the U.S and other countries. App Store is a service mark of Apple Inc. Google and the Google Logo are registered trademarks of Google Inc. © 2012 Google Inc.

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How do I pay out my loan agreement with BMW Motorrad Financial Services?

You can obtain a payout quote twenty four hours a day, seven days a week through, or by calling 133 269 between 8.30am and 5.30pm (EST) Monday to Friday and following the prompts. You can also obtain a payout quote via the BMW One App through the My Finance tab.

Payments can be made via BPAY and Bank Transfer to finalise your loan agreement. These payment details will be set out on your payout quote.

Will my credit file be affected because I have applied for hardship

Applying for, and receiving hardship assistance from BMW Motorrad Financial Services does not impact your credit file with credit reporting agencies.  However, if you fail to make required payments or fall into arrears on your finance contract, this may lead to a negative impact on your credit file.

Will interest continue to accrue while I am in hardship?

For consumer loan customers, the rate of interest charged to your account will not change if your instalments are deferred or reduced. The interest will continue to accrue and will be capitalised and added to the remaining balance to be paid over the remaining term of the loan.

For commercial loan customers, please contact us if you are having trouble meeting the obligations under your finance contract as there may be consequences from any default.

What happens if I can’t afford my first monthly instalment after my hardship arrangement has completed?

Hardship measures are only short term solutions to assist with unexpected events and help you get back on track.

If your situation is prolonged, keeping your motorcycle may not be the best financial option for you. As the motorcycle depreciates in value, it may leave you with a large gap between the motorcycle value and what is owing on the loan.

If your hardship arrangement has completed and you are still unable to meet your obligation to BMW Motorrad Financial Services, please contact the Hardship Team on 1800 333 636 between 8.30am and 5.30pm (EST) Monday to Friday to discuss options available to you, such as selling or voluntarily surrendering your vehicle.

Will I fall in arrears if I cannot make instalments?

Failure to meet your instalments will put your loan agreement into arrears and may result in collections activity and a negative impact on your credit file.

If you find yourself in this position, please contact the Customer Support team on 133 BMW (133 269) between 8.30am and 5.30pm (EST) Monday to Friday to discuss options available to you.

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Financial Hardship Assistance

We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.

We are here to help and have a dedicated Hardship Assistance Team to support you.

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We may be able to assist by offering you:

  • an extension of loan terms
  • a short term fixed/reduced repayment for an amount below the current monthly payment
  • a short term moratorium or deferral of repayment
  • a capitalisation of arrears
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Have your information ready.

When contacting us, please have supporting information such as:

  • your income and employment status
  • what you own (house, household items, vehicles and shares)
  • what you owe (with us and with other lenders)
  • what has changed which has caused your difficulty
  • what changes you expect in the future

If you wish to seek assistance please contact our Hardship Assistance Team at:

(+61) 3 9264 4118

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Financial Counselling.

Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.

The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.

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